Diverse Hampers Delivery Policy

We deliver hampers and food gifts throughout all areas of mainland UK inc. England, Scotland, Wales, in 24 hours.
Delivery addresses in the Scottish Highlands incur courier surcharges. Please ring for delivery charges.

Next Day (UK 24 Hour) Delivery:
To guarantee next day delivery. Orders must be placed before 12.30pm

Orders placed on Friday before 12.30pm will be delivered on following Monday
Orders placed after 12.30pm Friday will be delivered on following Tuesday
Orders placed at week-end will be dispatched Monday & delivered Tuesday

Public Holidays & Week-ends:
We are unable to dispatch orders at Weekends.
Saturday delivery is possible in UK at a Saturday delivery surcharge, please ring for delivery charges.

Frequently Asked Questions

Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?

A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

Q: If I don't want my basket to arrive in 24 Hours or on a Next Day basis why does it still cost £6.95?

A: This is our standard Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do.

Q: Will you always deliver on the date requested?

A: Yes we will always do our utmost to deliver on the date requested. During busy periods we will endeavour to deliver on the date requested. However, if we are unable to do so we will contact you. Should this occur we will endeavour to deliver before the requested date.

Delivery Terms & Conditions

We endeavour to dispatch orders within 24 hours of receipt (on week days only). The delivery prices listed on the web site include a Next Day delivery service within the UK. Orders must be received by 12.30pm to guarantee next day delivery.
Once your order has been placed we will notify you by email of the delivery date.

All orders require a signature on delivery. It is the sender’s responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced cheese.

Diverse Hampers Limited cannot be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

We cannot accept responsibility or any costs incured as the result of a delay in delivery by the Couriers due to adverse weather conditions or accident. In such cases complimentary chocolates, or on-line credit voucher will be offered as a gesture of goodwill. Where damage has occured due to such delay a replacement will be dispatched to the recipient.

For orders that are for urgent delivery or if you have a questions please e-mail us or phone for information.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If, for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made or an incomplete address has been given the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.

Delivery To Hospitals & Hotels

Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).
Regrettably, it is impossible for Diverse Hampers Limited to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.

Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, rather than the recipient.